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The instructions below can be used for both internal and external CD, DVD or Blu-ray drives but some of the fundamentals might be a little different. ![]() The instructions help you resolve the problem in some instances if the drive has not failed completely. Use the troubleshooting instructions below if your CD, DVD, or Blu-ray drive is not able to read any disks or unable to recognize any disks. This issue may occur with pre-recorded disks and with recordable (R) or rewritable (RW) disks. My Computer or File Explorer (it was called Windows Explorer in Microsoft Windows 7 and earlier versions of Microsoft Windows) may show the CD, DVD, or Blu-ray icon but may show a blank screen or an error message when you try to access the contents of the disk. The CD, DVD, or Blu-ray drive on your computer may not be able to recognize or read any disks.
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